Guests may cancel up to 30 days before check-in and receive a full refund.

Cancellations made between 7 and 30 days before check-in will receive a 50% refund of the total booking amount.

Cancellations made within 7 days of check-in are non-refundable.

If a guest shortens their stay after check-in, the remaining nights are non-refundable.

Please note:

The time and date of cancellation are based on the property's local time zone.

Any applicable service fees charged by third-party platforms are subject to their own refund policies.

We strongly recommend that guests take out comprehensive travel insurance to protect against unforeseen circumstances.

STONE COTTAGE AND THE LAVENDER HOUSE

What time is check-in and check-out?
Standard check-in is 4:00pm.
Standard check-out is 10:00am.

Occasionally an earlier check-in or later check-out may be possible depending on same-day changeovers. We confirm this closer to your arrival date.

How many guests can the properties sleep?
For The Lavender House
Sleeps up to 20 guests comfortably.
For Stone Cottage
Sleeps up to 11 guests.

If you are unsure about the bed layout for your group we’re happy to help plan the configuration.

Are baby cots and other baby/toddler supplies such as high chair, stairgate available?

Yes, travel cots (as well as other baby/toddler supplies such as a high chair, stair gate etc) can be provided just please request these in advance.

Is parking available?
Stone Cottage
Parking for up to 3 cars maximum. Please include delivery vehicles (food deliveries etc.) within this number.

If your group has more cars we can suggest nearby parking options.


Are hen parties allowed?
Yes. We specialise in hosting hen groups and celebratory stays, but these are usually arranged directly with us rather than through some booking platforms.

This allows us to organise:
* Bed configuration for larger groups
* Concierge planning
* Experiences and activities
* Spa or wellness services

Our packages start from £198 per person for a two-night stay.
We also often run offers such as:
* Bride goes free (15+ guests)
* Half-price third night

Do you offer spa or wellness experiences?
Yes. We offer a wellness and celebration menu with exclusive local providers.

Examples include:
* Yoga sessions
* Sound baths
* Massage and beauty treatments
* Private chefs
* Cocktail classes
* Tarot / astrology readings
* Pop-up spa experiences

Discounted rates are available for our guests.


What are the house rules regarding noise?
We operate strict quiet hours to respect neighbours.
UK quiet hours: 11pm – 7am
Stone Cottage house rules:
* No outside noise after 9pm
* No hot tub use after 8pm

The property is monitored externally for noise levels to ensure compliance.


Are children and families welcome?
Absolutely. Many of our guests are families and multi-generational groups enjoying the space, spa facilities, and countryside setting.


Is the spa area included in the price?
This depends on the booking type.

For some midweek bookings the spa room may not be included in the base price but can be added for a small additional fee. Please ask when booking if you would like to include it.


Do you offer concierge support?
Yes.
We can help organise:
* Activities
* Dining experiences
* Local recommendations
* Wellness sessions
* Special surprises for birthdays or brides


What is included in the stay?
Typically included:
* Luxury accommodation
* Towels and bed linen
* Welcome information guide
* Fully equipped kitchen
* Access to outdoor areas
* Dedicated guest communication support

Additional experiences can be added.


How do we book experiences?
Once your stay is confirmed we will send you:
* Our Guest Experience Menu
* Recommended local providers
* Exclusive guest discounts. You can pre-book before arrival.


Can we decorate for birthdays or hens?
Yes. Just let us know your plans in advance so we can ensure everything works smoothly and safely.

Do you allow pets?
Yes! We warmly welcome pets at our property. Please let us know in advance so we can prepare for your furry friends.

How do we access the property?
Full check-in instructions, including access codes and directions, will be sent to you prior to arrival.

Booking Responsibility

The lead guest making the booking must be present during the stay and is responsible for all members of the group, compliance with house rules, and any damages or breaches of the booking terms.

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Registered Guests Only

Only registered guests listed on the booking are permitted on the property. Additional visitors or day guests must be agreed in advance with the host.

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Group Size

The maximum number of guests permitted is the number confirmed on the booking. Exceeding the maximum occupancy is not permitted under any circumstances due to insurance and safety regulations.

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Quiet Hours

Quiet hours apply between 11pm and 7am in accordance with UK regulations. We kindly ask all guests to respect neighbours and the surrounding community.

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Outdoor Areas

Outdoor areas including gardens, terraces and hot tubs must not be used after 9pm to minimise disturbance to neighbours.

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Parking

Stone Cottage has a strict maximum of three vehicles permitted on site, including delivery vehicles, due to local planning restrictions.

Lavender House has ample parking for 10 cars or more.
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Events and Celebrations

Hen parties, celebrations, and organised group events must be agreed in advance to ensure appropriate setup, safety arrangements and cleaning requirements.

Certain group stays may require bespoke arrangements and concierge services which are not included in standard platform bookings.

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Property Use

The property may not be used for commercial purposes, parties, filming, or events without prior written agreement from the host.

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Respect for the Property

Guests are expected to treat the property and its contents with care and respect. Any damage or excessive cleaning required may result in additional charges.

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Compliance with House Rules

Failure to comply with house rules may result in the booking being cancelled without refund and guests being asked to leave the property.